- License & Activation
- Multimedia Playback
- Other Questions
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1. What is the free trial version?
For letting users experience our products better, each software has a free trial version. And you can use all features of the software, though there are some limits like the file length for converting formats. Once you launch the software, a window will pop up, and you can check the differences between the free trial version and the registered version in it.
2. Is there any service for the free trial version users?
Of course. We would appreciate it if you use our software whether you are a user of the free trial version or the registered version. And we take the trial users’ questions as seriously as the registered users’.
3. What is the full version of the software?
After you purchase and register for the program, you can get the full version of your program, enabling you to enjoy all functions and services.
4. Can I use one registration code on both Windows and Mac computers?
No. The registration code of the Windows version can only be applied on the PC, the same as the Mac version. If you buy the wrong version, you can contact our support team through email to figure it out.
5. How to upgrade the software to the newest version?
Here are four ways for you to upgrade the software:
I. Launch the software and click Menu > Check Update…, then there will be a Check Update window telling you whether your program is up to date or not;
II. Launch the software and click Menu > Preference > Check for update automatically. Later, once we release the latest version and you are using the software, you can get the push notification of updating;
III. You can go to the official website of your software to download and install the latest version;
IV. We will send newsletters to remind you of some upgrades, activities, discounts, etc.
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Does AVAide Blu-ray Player support Blu-ray and DVD playback?
Yes, AVAide Blu-ray Player can play Blu-ray and DVD discs, ISO files, and folders.
How to play Blu-ray on my computer?
After the installation of AVAide Blu-ray Player, launch it on your computer. Then, insert the Blu-ray disc into the built-in or external Blu-ray drive. Next, click the Open File button on the interface and select the Blu-ray disc you want to play, and then click Open to load your movie. After loading, you can fully enjoy your movie.
Can I use AVAide Blu-ray Player to play my download videos and music?
Yes, this Blu-ray player also works as a video player that can play all popular video and audio file formats, including MP4, MOV, WMV, AVI, MP3, WMA, AAC, and many others.
Can I take a screenshot of the movie while playing?
This player offers the option to snapshot the movie. Just click the Snapshot option, and then the captured image will be saved into your hard drive. To view your screenshots, you can click Open Snapshot folder next to Snapshot.
Is this tool available to Mac?
Yes, AVAide Blu-ray Player is compatible with Windows PC and Mac.
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What should I do when I meet “file loading failed” error?
1. You need to check if the program you’re using is the latest version. If not, you can download the newest one from our official website.
2. Ensure that the Blu-ray disc is connected to the Blu-ray drive and can be recognized by your computer. Or check if the file you want to play is corrupted/damaged or not.
3. Make sure that your network works well for the program needs to visit our sever.
If the above methods can’t solve your problem, please contact us support@avaide.com
How do I update AVAide Blu-ray Player?
Here are two ways to update AVAide Blu-ray Player:
One is to open the program, then click Check Update from the menu option at the top of the window to check its version; the other is to visit our official website and download its latest version.